If you wish to return your purchase please follow the steps below.
- The item or items must be returned to us in their original condition complete with invoice and labels still attached within 14 days of receipt.
- Post the item using a delivery service that insures the full value of the goods and requires a signature upon delivery – e.g. Royal Mail Special Delivery or Royal Mail Recorded Delivery.*1
- Send the item to: Returns, Shop Rugby, 8 Duke Street, Cardiff, CF10 1AY
- After satisfactory inspection of your returned items we will issue a refund for the goods. Refund time scales vary depending on method of payment – please allow 10 working days for the refund to appear on your statement.
- If you want to exchange an item, please return the item for a refund and re-order through the site*2
- If you have any queries about returning an item or items please contact firstname.lastname@example.org
*1 - You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.
*2 - Alternatively you can return the item to Shop Rugby, Cardiff yourself, however the above conditions will still apply. You will be able to exchange the item for another item of equal or higher value at the discretion of our Store Manager. You will not be able to receive a refund at the till, your returned items will to be passed on to our website returns department and duly processed.