Delivery Details

Where do we deliver?

Christmas 2018 delivery information is included below. Please scroll down.

United Kingdom
We deliver to UK Mainland, Northern Ireland and Non-Mainland (The Channel Islands, The Scottish Isles, The Isle of Man and The Scilly Isles).


You can pick up your order from Shop Rugby, Cardiff by using our Click and Collect Service (Cardiff, CF10 1AY)

We deliver to Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden and Turkey.

Rest of World
Argentina, Canada, Hong Kong, Japan, Singapore and the USA.

We dispatch to Europe and Rest of World via Royal Mail's International Track and Signature service.

How do we deliver?

We currently use Royal Mail and you can choose from the following options:

Royal Mail 2nd Class - Delivery in 2-3 working days including Saturday

Royal Mail 1st Class - Aims to deliver next working day including Saturday (not guaranteed)

Royal Mail Special Delivery Guaranteed™ 1pm  - Delivery before 1pm on next working day - signature required

Royal Mail International Tracked and Signed -  Aims to deliver to Europe within 3-5 working days and worldwide within 5-7 working days

How much will my delivery cost?

£0.00     - Click and Collect
£3.49     - Royal Mail Signed For™ 2nd Class
£4.99     - Royal Mail Signed For™ 1st Class
£8.00     - Royal Mail Special Delivery Guaranteed™ 1pm
£15.00   - Royal Mail International Tracked and Signed

How soon will my item be dispatched?

We offer same day dispatch on items ordered before midday Monday to Friday. 

  • Orders exceeding 2kg may incur an additional charge or be split into separate parcels. We will contact you if this is the case before we dispatch your goods. This may cause your orders to be delayed
  • Orders placed on the weekend on a bank holiday or after midday will be dispatched on the next working day

For more information, please contact us at

Christmas 2018 Last Posting Dates

We will be dispatching orders every working day right up to Friday 21st December, but would recommend the order deadlines below to enable us to resolve any issues with your orders.

Royal Mail Second Class - Order by 1pm Monday 17th December

Royal Mail First Class - order by 1pm Tuesday 18th December

Special Delivery - order by 1pm Wednesday 19th December

Royal Mail European International Track and Sign Service - Monday 10th December

Royal Mail International Track and Sign Service - Monday 10th December

Please note that your order will be packaged in a bag with our Shop Rugby branding on it.

Christmas Returns

During this period our returns date is extended to 7th January 2019

We will be extending our returns policy until Monday 7th January 2019. (Item’s returned for a refund should be unworn and with the original tags.) Unfortunately, we are unable to offer exchanges. If you require a different size or an alternative item you will need to re-order and send the unwanted item back for a refund.