Is it safe to order online?
Yes it is safe to order online, our system uses the industry standard security technology. This means that, the details you log with us can only be accessed via a securely hosted server.
We deliver to UK Mainland, Northern Ireland and Non-Mainland (The Channel Islands, The Scottish Isles, The Isle of Man and The Scilly Isles).
Orders are dispatched via Royal Mail Signed For™ 2nd Class, Royal Mail Signed For™ 1st Class, Royal Mail Special Delivery Guaranteed™ 1pm (Orders must be placed between midnight-midday, Monday-Thursday).
You can pick up your order from Shop Rugby, Cardiff by using our Click and Collect in Store (Cardiff, CF10 1AY) service.
We deliver to Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden and Turkey.
Rest of World
Argentina, Canada, Hong Kong, Japan, Singapore and the USA.
We dispatch to Europe and Rest of World via Royal Mail's International Track and Signature service.
£0.00 - Click and Collect
£3.00 - Royal Mail Signed For™ 2nd Class
£4.00 - Royal Mail Signed For™ 1st Class
£8.00 - Royal Mail Special Delivery Guaranteed™ 1pm
£15.00 - Royal Mail Royal Mail's International Track and Signature
Order before midday (excludes non working days Saturday, Sunday as well as Bank Holidays) and your order will be dispatched the same day*. Orders placed after midday will be dispatched on the next working day.
*Orders exceeding 2kg may incur an additional charge or be split into separate parcels. We will contact you if this is the case before we dispatch your goods. This may cause your orders to be delayed.
For more information, please contact us at firstname.lastname@example.org
If you wish to return your purchase please follow the steps below.
*1 - You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.
*2 - Alternatively you can return the item to Shop Rugby, Cardiff yourself, however the above conditions will still apply. You will be able to exchange the item for another item of equal or higher value at the discretion of our Store Manager. You will not be able to receive a refund at the till, your returned items will to be passed on to our website returns department and duly processed.